Shipping policy

Shipping Information
Last Updated: 26/02/2025

1. Shipping Overview

At SUNSEEKER SNACKS (“we,” “us,” “our”), we are committed to delivering your potato chips and other products efficiently within Australia, New Zealand, Canada, and the United States. This Shipping Information page outlines our standard shipping policies and procedures.

2. Shipping Method

Standard Shipping:

  • Australia: Estimated Delivery Time – 3 to 8 business days from despatch

  • New Zealand: Estimated Delivery Time – 3 to 10 business days from despatch

  • Canada & United States: Estimated Delivery Time – 7 to 14 business days from despatch

Delivery times may vary depending on the destination, customs processing, and local delivery services.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order and your delivery address. The cost of shipping will be displayed at checkout before you confirm your order.
Additional customs duties or import taxes may apply for international orders (outside Australia) and are the responsibility of the customer.

4. Pre-Orders & Processing Times

  • For pre-order items, the Pre-Order Policy and stated timeframe will determine order processing.

  • Processing Time: Orders are typically processed within 7–10 business days from the date of receipt. Orders placed after 4 PM or on weekends and public holidays will be processed the next business day.

  • Order Confirmation: Once your order has been processed and shipped, you will receive an email with a tracking number and shipping confirmation.

5. Delivery Areas

We currently ship to:

  • Australia (nationwide, including rural and remote areas)

  • New Zealand

  • Canada

  • United States

If your country is not listed and you would like to place an order, please contact us at info@sunseekersnacks.com to inquire about possible delivery options.

6. Shipping Delays

While we strive to adhere to our estimated delivery times, unforeseen delays may occur due to:

  • Weather conditions

  • Carrier delays

  • Customs clearance (for international shipments)

  • High demand during peak periods or sales events

7. Tracking Your Order

You will receive a tracking number via email once your order has been shipped. Use this number to track your order’s status through the carrier’s tracking system.

8. Delivery Issues

If you encounter any issues with your delivery, such as a missing or damaged package, please contact us promptly. We will assist you in resolving the issue with the carrier.

Contact:
SUNSEEKER SNACKS PTY LTD.
4/8 Banksia Drive
Byron Bay, NSW, 2481
info@sunseekersnacks.com

9. Delivery to P.O. Boxes

We do deliver to P.O. Box addresses within Australia. International delivery to P.O. Boxes may not be supported in all countries. Please provide a residential or business address when possible.

10. Address Changes

If you need to update your delivery address after placing an order, please contact us as soon as possible. We can make changes if the order has not yet been processed or shipped.

11. Shipping Policy Updates

We may update our shipping policies occasionally. Any changes will be posted on this page with the updated date. Continued use of our Site indicates your acceptance of the revised policies.

12. Contact Us

For any questions or further assistance regarding shipping, please reach out to us at:

SUNSEEKER SNACKS PTY LTD.
4/8 Banksia Drive
Byron Bay, NSW, 2481
info@sunseekersnacks.com